Warranty Service Requests
We kindly ask that all Warranty Service Requests be submitted using the Warranty Service Request Form below, as per the terms outlined in your Warranty Agreement. When initiating a request, please adhere to the following guidelines:
Warranty Service Request Protocol
Consult Your Warranty Guide: Before proceeding with a Warranty Service Request, we encourage you to refer to your Warranty Guide to ascertain the following:
-Is the request covered by the Warranty?
-Does it align with the standards outlined in the Warranty Guide?
-Who bears responsibility for addressing this item, and what constitutes an acceptable remedy?
Appliance Service Requests: For issues related to kitchen appliances, please direct your inquiries to the respective manufacturer. Refer to your appliance manual for specific instructions on how to proceed.
Service Repair Schedule: Warranty service repairs are scheduled for weekdays during standard working hours from 8:00 am to 4:00 pm. Please ensure your availability during these times to provide access for the necessary repairs.
Warranty Service Request Form
To expedite the Warranty Service Request process, please follow these steps:
Complete Your Contact Information: Fill out the required fields with your contact details.
Select Nature of Inquiry: From the drop-down box, select the description that best fits your inquiry.
Provide Detailed Description: Describe the issue you are experiencing and provide as much detail as possible, including location and possible cause if known.
Submit Your Request: Click "Send" to submit your request. Upon successful submission, you will receive an auto-response confirming receipt, and our team will respond to your request promptly.
We appreciate your cooperation and attention to these guidelines as we strive to promptly address any concerns regarding your new home.
*If you wish to include a photo of the defect, send a separate email to warranty@keylandhomes.com and attach your photos, and include your address in the subject line.