Warranty Information
The Key Land Homes Difference
At Key Land Homes, your peace of mind is our top priority.
Our homes are more than just structures; they're a reflection of our commitment to quality craftsmanship and customer satisfaction.
With every home we build, we provide a comprehensive warranty to ensure your investment is protected for years to come.
Our dedicated in-house Warranty Team is here to provide exceptional customer care throughout the duration of your warranty, giving you the confidence and assurance you deserve. Discover the Key Land Homes difference today.
New Home Orientation
Prior to the closing of your new home, our team will conduct a comprehensive New Home Orientation walk-through with you. This personalized session is meticulously crafted to acquaint you with the proper operation and maintenance procedures for both the interior and exterior features of your new residence, ensuring that you feel confident and informed as you settle into your new home.
Any areas requiring adjustment or do not meet our stringent performance standards will be carefully documented during this process, allowing us to address them promptly and uphold our commitment to delivering homes of exceptional quality.
Comprehensive Warranty Coverage
At Key Land Homes, we prioritize your peace of mind and satisfaction. That's why every home we build is backed by a comprehensive 10-year structural warranty from RWC Warranty Corp.
Furthermore, our homes include a Platinum Advantage extended warranty, covering most major appliances and mechanical systems for up to 5 years. What sets us apart is the flexibility you enjoy – you have the freedom to choose your preferred repair service provider.
During your New Home Orientation meeting, you'll receive our comprehensive New Home Care & Warranty Guide, offering essential information and instructions for maintaining and upkeeping your new home.
Customer Care Timeline
30-Day Customer Care
Following the completion of your home purchase, our dedicated Warranty Team will conduct a comprehensive quality assurance check within 30 days. This serves as an opportunity for you to raise any questions or concerns you may have regarding your new home after settling in.
11-Month Customer Care
As part of our commitment to your satisfaction, a final quality assurance check is scheduled eleven months post-completion. It is imperative that you perform a thorough walk-through of your home during this time and document any warranty-related issues to be addressed before the end of your first year of homeownership. We highly recommend using the itemized warranty list provided to you at closing to track repair items as they arise throughout the year, rather than waiting until year-end to compile the information. Requests for warranty service should be submitted only at the conclusion of the year, rather than on an ad-hoc basis as issues arise.
