Warranty Information

Warranty Information

Warranty Information
Our Dedicated Warranty Team Delivers Peace of Mind.

At Key Land Homes, each of our new homes is given a comprehensive protection plan so you can relax knowing that your investment is protected.  We have an in-house team dedicated to providing you with customer care for the duration of your new home warranty.  When you choose Key Land Homes you can rest easy knowing that Key Land Homes has you covered.

New Home Orientation
Just before you close on your new home, you will meet with a member of our team for a New Home Orientation walk-through.  The purpose of this meeting is to demonstrate the proper use and maintenance of the interior and exterior components of your new home.  Any items that do not meet performance standards will be noted.

RWC Warranty Corp.
You will receive a 10-year structural warranty from the RWC Warranty Corporation (link) for long-term peace of mind.

Platinum Advantage Extended Warranty
Each of our homes includes a Platinum Advantage extended warranty (link) that will cover most major appliances and mechanical systems for a total of 5 years – and best of all, you get to choose the repair person of your choice!

New Home Care & Warranty Guide
This valuable resource provides you with the information and instructions you’ll need to care for and maintain your new home.  Find the links below for each guide.

30-Day Customer Care
After closing, the Warranty team will reach out to you for a quality assurance check.  Use this opportunity to ask any questions and address any concerns that you may have after living in your new home.

11-Month Customer Care
The final quality assurance check occurs eleven months after the completion of your new home.  It is important that you do a walk-through of your home and itemize any warranty items to be addressed before the expiration of year one of your home warranty.  We recommend that you utilize the itemized warranty list provided to you at closing to keep track of items to be repaired as the year progresses and not wait until year-end to gather the information.  Requests should only be sent in at the end of the year and not as you discover items.

Warranty Service Requests
Please note that all warranty service requests must be made in writing to comply with the terms of your warranty. When submitting your requests, please follow these steps:
Refer to your Warranty Guide before making a warranty request to determine…

✔️ Is the request covered by warranty?

✔️Does it fall within the standards contained in the Warranty Guide?

✔️ Who is responsible for this item, and what is an acceptable correction?

*Kitchen appliance requests should be directed to the manufacturer.  See your appliance manual for directions. 

Warranty service repairs will be performed during the working hours of 8:00 am to 4:00 pm Monday through Friday, and you will need to be present to provide access.

Warranty Procedures
Find the link to the warranty request form here
1. Fill out your contact information.
2. From the drop-down box, locate the description that best describes the nature of your inquiry.
3. Provide a brief description of your issue.
4. Attach any photos as it relates.
5. Click on send. You will receive an auto-response that it was sent and a member of our staff will respond to your request as soon as possible.

*Please note that warranty requests can not be submitted through your BuilderTrend app.

Year-End Procedures (11th Month)
It is recommended that you put together a list of items to be inspected or repaired as the first year progresses and not wait until the year’s end to gather this information.  Only send in a warranty request form at the end of the year and not as you discover items.  Please fill out a request form as in the description above.  Buyers will receive an orientation on this procedure at both the walkthrough and closing.

Homeowners Log-In

  •  Download the BuilderTrend app here.

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